Summary of Position:
The Universal Banker position is a multi-functional role with diverse responsibilities within the Retail Branch. This individual will be responsible for opening new accounts, managing customer account maintenance and servicing, as well as conducting teller transactions and assisting with the management of the branch cash and vault. In addition, the Universal Banker will be required to uncover additional banking needs of the customer to deepen and enhance the relationship. All customers should be made aware of all digital and online tools to help enhance their experience.
Key responsibilities may include, but are not limited to the following:
• Actively listening to the customer to assess their needs, meet those needs and deliver on the services promised
• Cross selling bank products and services by understanding the diverse needs of each customer
• Performing all Sales and Lead Teller responsibilities
• Maintaining vault and ATM cash within required limits
• Processing customer transactions in an accurate and timely manner
• Proactively assisting in coaching the branch staff to have better consultative conversations
• Leading by example by greeting lobby customers and answering the phone in a professional and courteous manner
• Obtaining all necessary information and documentation for new accounts
• Handling routine inquires and serving as a filter for customer feedback
• Ensuring daily activities comply with applicable regulations, policies and procedures
• Assisting with daily, weekly and monthly branch and ATM reconciliations, balancing of general ledgers, and other operational duties including audits, etc.
• Assisting in opening and closing the branch
• Assisting other branch personnel or performing other duties as required
• In absence of the Branch Manager or Assistant Branch Manager, the Universal Banker is responsible for managing the branch
Qualifications & Skills:
• Working knowledge of Microsoft Office, Windows-based computer systems, as well as digital and online banking services used in the industry
• Excellent verbal and written skills
• Digital fluency
• Customer service skills or prior quality sales experience
• Strong communications skills including problem solving, task completion and customer focus
• Interpersonal skills are a must, with the ability to deal with difficult situations and customers
• Must be a team player
• Detail oriented with the ability to handle confidential and sensitive information
• Strong sense of integrity and personal ethics
• Cash handling, processing and mathematical skills
• Ability to lift up to 10 pounds occasionally and or a negligible amount of lifting frequently or constantly to move objects
• Willingness to work alternating shifts and Saturdays
• Minimum 1-3 years relevant experience in consumer, business banking or retail service
